Answers about orders, shipping, returns and payment — search below or browse by topic.
Once you place an order, we'll email you an estimated delivery date. If that date passes, don't worry right away — delivery delays happen from time to time.
Give it a few extra days, and if your order still hasn't arrived a week past the estimate, reach out to our support team with your order number and confirm the delivery address on file.
To help cut down on overproduction, every item at Inkvely is printed to order, which means production takes a bit of time before your order ships.
Delivery times vary by location — you'll get an estimated arrival date by email after checkout. Most orders arrive within 5 to 12 days.
Shipping costs are calculated at checkout based on the weight of your order, your destination, and the delivery speed you choose.
We produce and ship from facilities across the USA and the European Union, and your order will ship from whichever location best serves your address.
Orders shipped outside the USA or EU may be subject to customs duties, which vary by country.
For questions about customs or duty charges, please reach out to your local customs office — these fees are set by local authorities, not by us, and can't be refunded on our end.
You can cancel within 24 hours of placing your order. After that window, production may already be underway and the order can no longer be changed.
To cancel, submit a request to our support team with your order number and select the "Cancel Order" topic so we can act on it quickly.
Address updates are possible within 24 hours of payment. Contact our support team with your order number, the new address, and select "Change Order Details".
Size and color can be updated within 24 hours of payment.
We're not able to change the product type or design itself — requests like that will be treated as a cancellation instead. Contact support with your order number and select "Change Order Details".
Each item is custom printed based on the size you select, so we don't hold stock and can't accept fit-related returns.
Be sure to check our Size Guide, found above the size selector on the product page, before ordering.
If you checked the guide and the item still runs too small or too big, let us know and include:
If a sizing or manufacturing error is confirmed, we'll send a replacement in the correct size at no extra cost — no need to return the original.
Since every item is custom printed, refunds or replacements apply when something's gone wrong on our end. Contact support if:
Send us photos of the issue within 30 days of delivery so we can review it properly. There's no need to ship the item back to us.
If your order includes several items, they may not all arrive in one delivery. Wait until the final day of your estimated delivery window before assuming something is missing.
For more details, see "I haven't received my order".
Because every order is custom printed just for you, we don't hold stock and can't accept general returns.
If something's wrong with your item, check out the Product Issues section above.
Once our support team confirms a refund, it typically takes 5 to 10 business days for your bank to process it.
We accept a mix of global and local payment options, including:
Placing an order is simple:
Tip: use the English alphabet without accents for your address, since some of our carriers can't print labels with special characters.
You'll always be charged in whatever currency is shown on the checkout page.
If a payment doesn't go through, the order is automatically cancelled and can't be retried on the same order.
Instead, place a new order and double-check your payment details. If it keeps failing, check with your bank in case extra verification steps are needed.
Make sure every required field at checkout is filled in correctly.
Still stuck? Try clearing your browser's cookies, switching browsers, or using a different device. You can also reach out to our support team for help.
We partner exclusively with third-party manufacturers committed to safe, lawful, humane, and ethical production practices worldwide.
Our manufacturing partners hold current social compliance certifications, such as W.R.A.P., and follow the Fair Labor Association's guiding principles — supporting safe working conditions, fair treatment of workers, and reduced environmental impact.
Our support team typically replies within one business day.