Shipping Policy

At Inkvely, every item is made to order with care. Because our products are custom-crafted just for you, please review our shipping details, delivery expectations, and order management policies below.

If you have any questions, you can reach out to our support team anytime via Email or WhatsApp.

1. Shipping Destinations & Costs

• Available Destinations: We ship to various locations globally, subject to courier availability and local regulations. Selectable destinations are displayed during checkout.
• Shipping Rates: Shipping costs are calculated live at checkout based on package weight, delivery destination, and your selected shipping speed.
• Customs, Duties, & Import Fees: For international orders outside our primary dispatch hubs, your package may be subject to local customs duties, taxes, or import fees upon arrival. These fees are determined by your local government and are the customer’s responsibility.

2. Processing & Delivery Timelines

Because our items are custom made to order, delivery timeframes consist of processing/production time plus transit time.

• Delivery Estimates: Estimated delivery windows shown at checkout are approximations. While we work hard to get your order to you quickly, Inkvely is not responsible for courier delays once your package has been dispatched.
• Incomplete Details: Please double-check your shipping address before placing your order. If critical delivery details are missing or incorrect, we may place your order on hold and contact you. Delays resulting from missing or incorrect address details are not the responsibility of Inkvely.

3. Shipping Options & Order Modifications

Once placed, your order quickly enters our automated production queue. If you need to modify your shipping address or cancel your order, you must contact us via Email or WhatsApp within the strict timeframes below:

Order Changes (Address or Item Updates)

Shipping Method	Window to Submit Changes
Standard Shipping	Within 12 hours of placing order
Priority & Express Shipping	Within 2 hours of placing order

Order Cancellations

Shipping Method	Window to Cancel Order
Standard Shipping	Within 6 hours of placing order
Priority & Express Shipping	Within 1 hour of placing order

Please Note: Once these windows pass, your order enters production and can no longer be modified or canceled.

4. Delivery Responsibility & Missed Deliveries

• Transfer of Risk: Risk of loss or damage passes to you once the carrier delivers the package to your specified shipping address.
• Missed Deliveries: If you are unavailable to receive your package, please follow the carrier’s left notice or tracking instructions to arrange for redelivery or pick up your package from a local depot.

5. Damaged or Faulty Deliveries

We want your order to arrive in perfect condition. Because our items are custom-printed, we do not accept general returns for a change of mind. However, if your item arrives damaged, defective, or incorrect due to a shipping/production error:

1. Contact the Inkvely Support Team promptly via Email or WhatsApp.
2. Provide your order number along with clear photos of the issue and the packaging.
3. Once verified, we will arrange a fast replacement at no extra charge. You usually will not need to return the original item.