Refund & Returns Policy

At Inkvely, all of our products are custom made to order specifically for you. Please review our policy on returns, refunds, and order cancellations before completing your purchase.

If you need assistance with an existing order, please contact our support team via Email or WhatsApp through our Contact Page

1. Custom Products & Change of Mind Returns

Because our items are tailored to your specific design, text, and sizing preferences, we do not accept returns or exchanges for a change of mind (in accordance with Regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013).

Before Ordering: Please review the Size Guide on the product page and double-check all custom text, images, and layout options prior to submitting your order. You are responsible for ensuring all personalization details are correct.

2. Damaged, Faulty, or Incorrect Items

While we do not accept standard returns, we will always resolve issues involving items that arrive defective, damaged in transit, or incorrect.

How to Request a Replacement or Refund:

Contact the Inkvely Support Team promptly via Email or WhatsApp.
Include your order number and clear photos of the damaged or incorrect item (including packaging where applicable).
Once verified, our team will arrange a replacement at no additional cost to you.

Note: In most cases, you will not be required to ship the original item back to us.

3. Order Cancellations

Because custom orders enter our production queue shortly after being submitted, cancellations can only be processed within very specific timeframes:

Shipping Method	Cancellation Window
Standard Shipping	Cancel within 6 hours of placing order
Priority & Express Shipping	Cancel within 1 hour of placing order

To cancel an order, reach out immediately to our Support Team via Email or WhatsApp with your order details. Once these windows pass, production begins and the order can no longer be canceled.

4. Refund Processing Times

When a refund is approved by our support team (due to a verified issue, unfulfillable stock, or a timely cancellation), funds will be returned to your original payment method within the following timeframes:

PayPal: Up to 2 business days
Credit / Debit Cards (VISA, AMEX, etc.): Up to 10 business days

5. Merchant Rights to Cancel & Refund

Inkvely reserves the right to cancel an order and issue a full refund under the following circumstances:

Unfulfillable Orders: If an item cannot be produced due to supply chain issues or technical constraints.
Incomplete Details: If critical information (such as a valid delivery address) is missing and you do not respond to our requests for clarification within the requested timeframe.
Product Discontinuation: If a product line is discontinued prior to order fulfillment.