Here is a freshly polished, ultra-clean, and easy-to-read version of your updated Terms & Conditions. It seamlessly integrates your revised timeframes and contact methods (Email & WhatsApp) while keeping the structure crisp and user-friendly.

Terms & Conditions

Welcome to Inkvely. These Terms and Conditions apply when you purchase products from our website (inkvely.com

). We may update these terms occasionally, so please review them before completing a purchase.

1. Products & Personalization

• Product Descriptions & Colors: Photos on our website are for display purposes. While we aim to show colors accurately, actual product shades may vary slightly depending on your screen settings. Packaging may also occasionally vary.
• Sizing & Measurement: Please review the Size Guide on the product page before ordering to ensure you choose the correct fit.
• Customized Items: You are responsible for double-checking all custom text, images, and design details before placing your order. Because custom items are tailored specifically for you, special rules apply to returns and cancellations.

2. Orders & Availability

• Order Confirmation: Once placed, you will receive an order confirmation email outlining your items, total cost (including shipping and taxes), and order number. This serves as our official acceptance of your order.
• Ownership: Item ownership transfers to you once full payment (including delivery fees and taxes) is received.
• Availability: All items are subject to stock. If a product becomes unavailable after you place an order, we will notify you by email, cancel the item, and issue a full refund.

3. Shipping & Delivery

• Locations: Shipping depends on courier limits and legal regulations. Available destinations will be displayed at checkout.
• Costs & Import Fees: Shipping charges are calculated at checkout based on package weight, destination, and shipping tier. International orders may incur local customs duties, taxes, or import fees upon arrival; these are the customer’s responsibility.
• Estimates & Delays: Delivery timeframes provided at checkout are estimates. Inkvely is not responsible for courier delays once dispatched.
• Delivery Responsibility: If you miss a delivery, please follow the carrier’s instructions for redelivery or pickup. Risk of loss passes to you upon delivery to your specified address.

4. Making Changes to Your Order

Because our items are made to order, requests to change an order must be submitted within specific timeframes based on your selected shipping speed:

Shipping Method	Window to Submit Changes
Standard Shipping	Within 12 hours of placing order
Priority & Express Shipping	Within 2 hours of placing order

How to Request a Change:

Reach out directly to the Inkvely Support Team via Email or WhatsApp with your order number and requested updates.

Note: Once these timeframes pass, your order enters production and can no longer be modified.

5. Incomplete Order Details

If critical details (such as a shipping address) are incomplete or incorrect:

1. We may hold order processing and contact you promptly.
2. You must provide the corrected details within the requested timeframe.
3. If information is not provided in time, we reserve the right to cancel and refund your order. Inkvely is not liable for delays caused by missing customer details.

6. Cancellations, Returns & Refunds

Returns for Change of Mind

• In accordance with Regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013, we do not accept returns or exchanges for a change of mind, as our products are custom made to order.

Damaged, Faulty, or Incorrect Items

• While we don’t accept standard returns, we will fix any order that arrives damaged, defective, or incorrect.
• What to do: Contact our support team promptly with clear photos of the issue. Once verified, we will arrange a replacement. You usually do not need to send the original item back.

Order Cancellation Windows

Shipping Method	Window to Cancel Order
Standard Shipping	Cancel within 6 hours
Priority & Express Shipping	Cancel within 1 hour

To cancel your order, contact us immediately via Email or WhatsApp.

Refund Processing Times

Once a refund is approved by our support team, funds will be returned to your original payment method:

• Credit / Debit Cards: Up to 10 business days
• PayPal: Up to 2 business days

7. Our Rights to Cancel

• Unfulfillable Orders: If we are unable to produce an item for any reason, we reserve the right to cancel the order and issue a full refund.
• Product Discontinuation: If we stop offering a product line, we will notify affected customers as far in advance as possible and refund any prepaid, unfulfilled orders.

8. Pricing & Payment

• Pricing: Prices (including VAT where applicable) are displayed at checkout. Shipping fees are calculated separately during checkout.
• Payment: Payment must be completed prior to dispatch. Your payment method will be charged at the time your order is placed.

9. Limitation of Liability

• Foreseeable Damage: We are responsible for direct, foreseeable loss or damage caused if we fail to comply with these terms or fail to use reasonable care and skill. We are not responsible for unexpected or unforeseeable losses.
• No Business Losses: Our items are supplied strictly for private and domestic use. Inkvely has no liability for commercial losses, including loss of profit, business interruption, or lost business opportunities.

10. General Legal Terms

• Privacy Policy: We handle your personal data strictly in accordance with our Privacy Policy.
• Transfer of Agreement: We may transfer our rights and duties under these terms to another organization, notifying you in advance. You may cancel within 14 days of notification if you object to the transfer.
• Severability: Each paragraph operates independently. If a court finds any provision unlawful, the remaining sections remain in full force.
• Governing Law: These terms are governed by English law. Legal proceedings may be brought in the English courts, or in Scottish/Northern Irish courts if you reside there.